Tools for Knowledge Management

Micro Article

First we shape our tools, then our tools shape us.
Marshall Mc Luhan

WHAT Micro Articles spanning at most one page of text. They describe a problem with aid of a story and a solution. The documentation of the problem as a story enables the reader to understand the context much better.
WHY Micro Articles aim at the easier documentation and locating of very context-bound knowledge.
HOW A Micro Article may be structured as follows:
Topic
curt characterisation of the content as title
Story
short narration of the facts
Insights
gained experiences depicted in brief
Conclusions
conclusions drawn from experiences
Subsequent questions
open questions as thinking impulses
The sections "conclusions" and "subsequent questions" may be left. Micro articles are also suitable for documenting within a learning diary the most importing learning experience of the day.
Example
Topic
The art of saying no or the curse of disorganisation
Story
From the arrival at the office till 9 a.m. it was planned preparing everthing for the next two days. At this day I went earlier to the office in order to get everthing done in the morning or if not possible after the last date (end approximately 4.30 p.m.) of the day. In reality I brought my emails to a close and forgot about my plan because of important questions and discussions with my colleagues. I ended up preparing for the next two days till 7 p.m.. All in all this day made me very upset.
Insights
The best plan is no good if one cannot follow it. In the evening there is much stillness but the power is gone to do good work. I am not able to ward off my colleagues.
Conclusions
One should prepare for urgent tasks in time and agree upon closed time with colleagues.
Subsequent questions
What to do to better realize ones plans? How to agree upon closed time with colleagues?
References Willke, Helmut: Systemisches Wissensmanagement. Stuttgart: Lucius & Lucius, 1998.

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© 2000-2003 Angelika Mittelmann

Last update 14th Dec 2001